Build Trust in your AI Assistant with 3 Essential UX Elements

AI adoption hinges on trust and usability, not just powerful models. Poor UX leads to user drop-off, per Gartner®. A transparent, intuitive AI UX drives usage and hence business impact; neglect it, and risk losing users.

Why the User Experience Matters

• Under 50% of digital workers trust AI responses.
• CIOs flag AI errors as top risks.
• Complex workflows need guided, structured UX.
• By 2028, over half of GenAI buyers will prioritize UX.

3 Keys to User Trust

✅ Start With Context: Show what AI knows and its data sources to set clear expectations.

✅ Guide the Next Step: Use smart prompts and clickable suggestions to simplify workflows.

✅ Explain the Why: Make AI transparent by revealing why results appear and their sources.

Gain a competitive edge with an AI UX that builds trust and drives growth. Discover proven strategies and learn how Ivalua’s Intelligent Virtual Assistant (IVA) is recognized in this report.

Gartner, Build Trust in Your AI Assistant With 3 Essential UX Elements, By Ron Burns, 28 May 2025
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