Sixty percent (60%) of Chief Procurement Officers (CPOs) report that the COVID-19 pandemic has had a significant or extreme impact on their business operations, and no area of operations has been harder hit than supply chains.

While short term priorities have shifted due to the pandemic, the fundamental challenges facing CPOs have not – aligning processes and systems, filling in the gaps due to missing or incomplete technology, improving collaboration with suppliers, proactively managing risk, and achieving greater visibility and transparency via analytics and improved data management practices – are still top-of-mind.

Ardent Partners has benchmarked thousands of distinct organizations across all aspects of their procurement programs. This report is a compilation of the industry’s best and most widely-used procurement industry benchmarks.

Read this report to learn:

  • Top CPO strategies to improve performance and what's needed to get to the next level
  • What best-in-class procurement organizations are able to achieve relative to industry laggards
  • Key metrics to benchmark your organization against